Privacy Policy

Relax Float Spa respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, book services, contact us, or communicate with us by phone, email, or SMS/text message.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, appointment details, service preferences, SMS consent, and any other information you submit through our website, booking system, forms, or direct communications.

We may also collect payment-related information when you purchase or book services. Payment information may be processed by third-party payment providers and is used only to complete authorized transactions.

How We Use Your Information

We use your information to provide and manage our spa and wellness services, schedule appointments, respond to inquiries, process payments, send appointment confirmations and reminders, provide customer support, and communicate important service-related updates.

We do not transfer consumer data, including SMS consent and phone numbers, to any external organization except where strictly necessary to provide our service. Any such providers act solely on our behalf, under strict confidentiality and data protection obligations, and may not use the data for their own purposes.

SMS/Text Message Communications

If you provide your phone number and agree to receive SMS/text messages from Relax Float Spa, we may send messages related to appointments, booking confirmations, reminders, customer service, and other service-related communications.

Information Sharing

Relax Float Spa does not sell, rent, or share customer personal information with third parties for their marketing or promotional purposes.

SMS consent and phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for marketing or promotional purposes.

We may share information only with trusted service providers who help us operate our business, such as booking platforms, payment processors, website hosting providers, communication tools, or other vendors strictly necessary to provide our services. These providers act only on behalf of Relax Float Spa, must follow strict confidentiality and data protection obligations, and are not permitted to use customer data for their own purposes.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us to update, correct, or request removal of your personal information. You may also opt out of SMS communications at any time by replying STOP.

Website Links

Our website may contain links to third-party websites or booking services. We are not responsible for the privacy practices or content of those third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please reach out to us directly.